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Monday-Friday: 7AM-5PM (CST)
Frequently Asked Questions
Industrial Refrigeration Parts to Keep Supply
- Why did the name of your company change?
- Did Industrial Refrigeration Parts get bought by another company?
- Do you have new emails and phone numbers?
- Did your shipping address change?
- Do I need to change the name of your company in our system and on our checks?
- Are you still focused on Industrial Refrigeration and Ammonia Refrigeration?
Shipping
- What is the lead time for my order?
- Can you provide a shipping update for my order?
- Do you ship internationally?
Ordering & Product Information
- Can you provide data sheets or cut sheets?
- Do you provide certificates of conformity (vendor provided certificate)?
- Can I cancel my order?
- Can I return an item?
- What if my item is damaged in shipping?
- Is there a restocking fee to return this?
- Can I purchase items not listed on your website?
Payments & Terms
- What are my payment options?
- What are your payment terms?
- How can I get set up on terms / pay with a PO?
- What types of credit cards do you accept?
- Do you charge a credit card fee?
- How do I make a wire transfer?
- Do you require down payment?
Back in 2017, we set out to make buying industrial refrigeration parts better — by making parts easy to find online and delivering industry-leading customer service. And while our focus remains on industrial refrigeration parts, we sell so much more and want our customers to think of us in a bigger way, especially those who might not specialize in industrial refrigeration. We also think the name Keep Supply (which is shorter) will save time and confusion for our customers.
No. We have the same ownership, same great team, same phone numbers, and same kickass service.
Not critical, but is preferred. We still operate Industrial Refrigeration Parts as a DBA so you can continue sending your checks as you have been. Eventually you can coordinate changing the name on your checks to minimize ongoing confusion.
Our phone numbers are the same.
Our new emails end in ‘@keepsupply instead of ‘@industrialrefrigerationparts.com
You can continue using the old emails if you prefer - those will continue to work.
Yes. We remain committed to serving the industrial refrigeration industry and we’re confident we’ll serve that space better than ever.
Typically, our products ship within 1-5 business days, however, it's not uncommon for some parts to not be available for shipment for 20 to 30 days, or more. Please contact us and we’ll provide the most accurate shipping estimate possible.
You should have received an email with an estimated ship date and tracking number. Please check your spam folder. If you have not received this email, please contact us and we’ll provide the most up to date information.
Yes. We have a large database of existing data sheets from our top brands. If we don’t have it already, we’ll do our best to provide you with the sheet you need as quickly as possible.
It depends. While most manufacturers are able to provide a certificate, there are some parts we cannot provide certificates for. There are often fees associated with obtaining these certificates.
We strongly recommend prior to ordering that you confirm the part you’re buying. Most cancellations come with restocking fees, and some manufacturers don’t allow cancellations. If you have ordered a part in error, please contact us immediately and we will work with you to process a return whenever possible.
Yes, however some manufacturers will charge a restocking fee and you may be responsible for paying the return shipping. If you have any doubts, we strongly recommend that you contact us ahead of time with photos and a model number or serial number. Please contact us with any questions.
Don’t accept the package from the carrier. Begin processing a ticket with the shipping company regarding the damage. If you have already taken the package, please contact us as quickly as possible.
Most manufacturers charge restocking fees. Since those fees vary greatly depending upon the manufacturer, please contact us.
Yes. If you provide us with detailed information regarding the part and brand (ideally with model and serial number) we’ll search our extensive network. We’ll put the part in our system so you can order in the future with ease.
Contact us and we’ll get to work finding that part for you.
Contact us and we’ll get to work finding that part for you.
We accept purchase orders, credit cards, check, Paypal, ACH, or wire transfer.
Terms are typically net 30, however some companies may initially be set at net 15. Visit our Apply For Terms page to learn more.
Applying for terms is simple and easy. Visit our Apply For Terms page to learn more.
Visa, Mastercard, American Express, and Discover.
We reserve the right to pass on the processing fees we are charged by the card.
To wire a payment, please contact our sales team directly.
Not typically, but in some rare cases we do.